Privacy Policy

Last updated: July 2026

Polly's Flowers ("we", "us") is a florist based at 9 Cotterills Road, Tipton, West Midlands, DY4 0LA. We respect your privacy and only collect the information we need to provide our services.

What we collect and why

When you send an enquiry through our website, we collect your name, phone number, email address (if provided) and the details of your enquiry. We use this to reply to you and to arrange your order, on the basis that you've asked us to. Enquiry submissions are processed and stored by Netlify, the company that hosts our website, and a copy is emailed to us. We keep enquiries for up to two years, then delete them.

If you place an order, we keep a record of your order details (such as delivery addresses and card messages) for as long as needed to fulfil the order and meet our legal obligations.

Keeping in touch

We will only contact you with news and offers if you ticked the box on the enquiry form saying you're happy for us to. You can change your mind at any time — just tell us, and we'll stop straight away.

What we don't do

We don't sell or share your details with anyone else for marketing. We don't use advertising cookies, analytics or tracking on this website.

Cookies

This website doesn't set cookies. The one thing that could set a cookie is the Google map on our contact page, so it only loads if you press "Show the map" — nothing is sent to Google unless you choose that.

Third-party services

Our website is hosted by Netlify, which may record standard technical information (such as your IP address) when pages load — see Netlify's privacy policy. The map on our contact page comes from Google Maps and loads only with your say-so — see Google's privacy policy. Our typefaces are stored on our own website, so no font requests go to Google.

Your rights

Under UK data protection law you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch — details are on our contact page. If you're unhappy with how we've handled your information, you can also complain to the Information Commissioner's Office at ico.org.uk.